We’re always here to help our clients, learners and tutors, and support your online learning in any way we can. Please look for your enquiry in the list below.
If your question doesn’t appear here, please use the “technical issues” button in the menu on the right to submit your query.
I can’t access a course I want to enroll in
Are you sure that you’ve got permission to access this course? Some of our courses are paid access, and some are only open to certain groups of our tutors.
If you’re unsure if the course you are trying to access falls into one of these groups, please submit a contact form explaining the issue you are facing.
I can’t progress to the next lesson
Please check the following:
- Have you submitted all assignments?
- Have your assignments been marked?
- Have you completed all previous lessons?
- Are all previous lessons marked as complete in your course overview?
- Have you completed all assessments?
- Have you completed EVERY question for each assessment?
- Did you pass all assessments?
- Are you trying to complete a lesson for a course you’re not enrolled in?
- Are you logged in or are you viewing the sample lesson?
I keep getting logged out of my course
Please check the following:
- Are your email address and password correct?
- Are you trying to access the right course?
- Are you still within your 30 day access period?
If you need us to help you reset your password or your access period, please submit your request via a contact form.